Privacy Policy

This Privacy Policy explains how Golden Andes Grand collects, uses, stores, and discloses personal information when you visit our website, make a reservation, or use our services. We are committed to protecting guest privacy and complying with applicable Chilean data protection laws. This policy is effective as of 2026 and applies to personal data processed in connection with our hospitality and guest services.

Information We Collect

We collect personal information you provide when making reservations, checking in, enrolling in loyalty programs, requesting services, or contacting us, including name, contact details, payment information, and identity documents where required for legal compliance. We also collect guest preferences, dietary and accessibility needs, stay history, and information related to on-site services such as restaurant bookings and casino access in order to deliver customized hospitality services. Automated information such as device identifiers, IP addresses, browsing activity, and cookie data is collected to operate and improve our website and digital services. In limited circumstances we may collect special category information when necessary for guest safety or legal obligations, and we will seek appropriate consent where required.

Use of Data

We use personal data to confirm and manage reservations, process payments, prepare for guest arrival, provide requested services during a stay, and communicate important information about bookings and operations. Personal data is also used to personalize marketing offers, manage loyalty benefits, and improve the guest experience across our restaurants, leisure facilities, and casino where applicable. We may use data to comply with legal obligations, including age verification, anti-money-laundering checks, and public safety requirements, and to respond to regulatory or law enforcement requests. Aggregated and anonymized data may be used for business analytics and service improvements without identifying individual guests.

Data Retention

We retain personal data for as long as necessary to provide services to you, to satisfy legal, accounting, tax, and regulatory obligations, and to resolve disputes or enforce agreements. In many cases retention periods are driven by local law and industry practice, and certain records related to financial transactions or safety may be kept for multiple years. When personal data is no longer required, we will securely delete or anonymize it in accordance with our retention schedules and applicable law.

Transfer of Data

Personal data may be shared with third-party service providers who perform functions on our behalf, such as payment processors, reservation platforms, IT hosting providers, and marketing partners. Some service providers may process personal information outside of Chile, and where transfers occur we rely on appropriate safeguards such as standard contractual clauses, adequate legal mechanisms, or other protections required by law. We require third parties to maintain appropriate security safeguards and to use personal data only for permitted purposes.

Security of Data

We implement administrative, technical, and physical measures to protect personal data from unauthorized access, disclosure, alteration, and destruction, including encryption, access controls, secure networks, and staff training. Our systems use industry standard transport security for online transactions and internal controls to limit access to personal data to authorized personnel. Although we strive to protect personal data, no security measure can guarantee absolute security, and we cannot promise that personal data will be completely immune from breaches.

Your Rights

Under applicable Chilean law you may have the right to access, correct, update, or request deletion of personal data that we hold about you, subject to legal exceptions and our legitimate interests. You may also have the right to object to or restrict certain processing, request portability of your data where applicable, and withdraw consent to marketing communications at any time. To exercise these rights, please contact us using the contact details provided on our website and allow us a reasonable time to respond. You may also lodge a complaint with the appropriate Chilean data protection authority if you believe your rights have been violated.

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements, and when material changes occur we will post a revised version on our website with an updated effective date. Where required by law or where we hold your contact details, we may notify you by email of significant changes before they take effect. Continued use of our services after changes are posted constitutes acceptance of the revised policy.

Contact Us

Email: [email protected]

Address: Cr. 7 274, Santiago 7506804